Resources

We share our expertise with you.

The UXalliance excellent services originate also in our unceasing commitment to research. The results of our collaborative work translate into publications often made available to the public.  If you are interested in collaborating with the UXalliance on future research studies, please feel free to contact us.

Books

Featured publications

How Food Delivery Apps in Asia thrive during COVID-19

This article highlights home delivery food apps in Indonesia, India and South Korea, that stood out from the 47 Apps reviewed by the UXalliance, and who safely and effectively navigated the pandemic within their own cultural and economic contexts.

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Global Benchmark: how delivery apps are adapting their service during the COVID-19 pandemic

This global benchmark focused on the decisions made by 47 delivery apps, during the COVID-19 pandemic. It is about the changes in their services, communication, actions of empathy towards their ecosystem and -of course- how all these factors impact the user experience. The result is a detailed report that shows the trends, good practices and opportunity areas in delivery apps for food, supermarket and drugstore items around the world. This study was carried out thanks to the experience and knowledge of 13 UXalliance partner companies. It was led by Usaria, partner in Colombia and Mexico.

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Remote Testing in a Covid-19 world

Nothing new, but different than before… As the Covid-19 pandemic continues to force people to work from home, companies are embracing new ways of working remotely. Remote testing is underestimated by many researchers. In-person testing is essential for many studies (especially for explorative and contextual research). However, remote testing has many advantages too. This article outlines what remote testing can offer. That knowledge is important while Covid-19 is pervasive, but also afterwards, striking a better balance between in-person and remote research methods. Wouldn’t that be an unexpected positive effect of Covid-19?

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Conducting remote online focus groups in times of COVID-19

COVID-19 is currently affecting the execution of regular focus groups, as we need to ensure social distancing. We recommend running focus groups remotely, with all the participants in the video call and the moderator leading the discussion. Remote focus groups can be tricky, but the challenges can quickly be overcome if you are prepared to adjust a few things and the results can be comparable to as in-person groups.

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COVID-19 – Keep calm and Carry on Researching

When companies introduced a travel ban in the past week and social distancing became a norm, alarm bells started across the research community. Personal interaction and communication is the heart of what we do.  What happens when you can’t travel and meet users?

 

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Global Retail Benchmark: Around the world in 36 apps

36 apps, 18 countries, 6 continents: The UXalliance retail benchmark shows how mobile is changing retail customer experiences, and reveals the global trends shaping the future of retail

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Online dating apps: A game of Likes and Love

The explosion in wireless connectivity combined with the declining costs of technology such as smartphones has provided millions of people with access to online services. Many services that previously catered to niche audiences, now find their user bases exploding. Online dating- dating apps, to be more precise is one such service that has seen benefited from this trend.

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MyAccounts: the future of customer experiences

User Intelligence and 13 other partners of the UXalliance conducted an independent and global study on best practices for MyAccounts, the log-in protected environment that allows organisations to offer personal content to their customers.

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Smart blood pressure monitors: an international user experience evaluation

UXalliance experts from 17 countries all over the world have reviewed blood pressure monitors connected to mobile applications, assessing the customer’s satisfaction from purchase journey, through out-of-box experience, to daily use.

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UXa International eBanking Benchmark Study

UXalliance members from 18 countries have carried out a survey on security and usability of bank sites accessible on the Web or on mobile devices. They analyzed 38 banking sites identifying the most successful practices around the world.

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Top presentations

International user experience evaluation of smart blood pressure monitors – user journey maps
Around The World in 140 Characters: How Companies Manage Twitter in 17 Different Countries
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