Global Benchmark: how delivery apps are adapting their service during the COVID-19 pandemic

December 2020

AUTHOR:

Usaria

COVID-19 has been a uniquely global challenge and food delivery apps have faced similar unprecedented circumstances.

COVID-19 has been a uniquely global challenge and food delivery apps have faced similar unprecedented circumstances. In April/May, the UXalliance, led by our Colombian partners Usaria undertook a benchmark of 47 supermarket and restaurant delivery apps across Europe, the Americas, Africa, Asia and Australasia. The aim was to understand how Covid affected the user experience of the apps and wider services and identify some key lessons.

You can download the full report with the results here (PDF)

MORE PUBLICATIONS

Embracing AI tools in UX research

Global AI study, conducted through a dual-method approach of ethnography and autoethnography, delves into the impact of GenAI on UX research.

Key takeaways from UXMC 2023

The key takeaways of the UXMasterclass 2023 that was held in Zaragosa, Spain. The event was hosted this year by TorresBurriel.

Build better AI products with UX

“We built it, because we could” is a common theme in the world of tech. In many cases, engineers and developers create because they want to...

Embracing AI tools in UX research

Global AI study, conducted through a dual-method approach of ethnography and autoethnography, delves into the impact of GenAI on UX research.

Key takeaways from UXMC 2023

The key takeaways of the UXMasterclass 2023 that was held in Zaragosa, Spain. The event was hosted this year by TorresBurriel.

Build better AI products with UX

“We built it, because we could” is a common theme in the world of tech. In many cases, engineers and developers create because they want to...

How food delivery apps in asia thrive during covid-19

With the world going through unprecedented times, the role of food delivery apps has become more relevant than ever. To ensure the safety of both...

Covid-19: keep calm and carry on researching

When companies introduced a travel ban in the past week and social distancing became a norm, alarm bells started across the research community.

Remote online focus groups in times of COVID-19

COVID-19 is currently affecting the execution of regular focus groups, as we need to ensure social distancing. We recommend running focus groups...

Remote testing in a covid-19 world

Nothing new, but different than before… As the Covid-19 pandemic continues to force people to work from home, companies are embracing new ways...

Global retail benchmark: around the world in 36 apps

36 apps, 18 countries, 6 continents: The UXalliance retail benchmark shows how mobile is changing retail customer experiences...

Online dating apps

The explosion in wireless connectivity combined with the declining costs of technology such as smartphones has provided millions of people with...

Myaccounts: the future of customer experiences

User Intelligence and 13 other partners of the UXalliance conducted an independent and global study on best practices for MyAccounts, the log-in...

International user experience evaluation

The UXalliance, a global network of 25 leading user experience (UX) research and design firms, managed and executed an international review of...

UXa International eBanking Benchmark Study

Our combined resources around the world gives us easy access to banking sites around the globe. For this study, UXAlliance members from...