La UXalliance ha realizado una encuesta sobre la seguridad y la usabilidad de los sitios bancarios accesibles en la web o en dispositivos móviles.
The survey focused on the login and landing pages, and its main purposes were to:
UXalliance members from 18 countries took part in the project analyzing 38 banking sites. The study followed 3 steps:
Working with in-country partners, we were able to provide the cultural context that the client needed to understand how differences in each market necessitated a nuanced approach to iteration and launch. Ultimately, the client was able to unveil an updated interface that both met legal guidelines and guided users through a seamless, easy to understand consent process.