Handbook of Global User Research

Edited by Robert Schumacher.
Published by Morgan Kaufmann / Elsevier


Handbook of Global User Research

Edited by Robert Schumacher.
Published by Morgan Kaufmann / Elsevier

The Handbook of User Research is the first book ever published which focuses on global user research. It literally accompanies you through the planning of a user research project by conveying information and advise about the successive stages of preparation, fieldwork, analysis and reporting, and about the overall project management.

The book is the outcome of the work of the most knowledgeable and experienced UXa  professionals, from twenty countries around the world.

The editor, Robert Schumacher, one of the driving forces behind the foundation of the UXalliance, has more than 25 years of experience in usability applied within corporate and academic environments. He has written several papers and has participated in several conferences all over the world speaking on user experience and user research.


Researchers, designers, evaluators, engineers, marketers, and business managers worldwide will find this Handbook of great value in making products and services more usable, useful, and appealing. The chapter authors not only provide an excellent survey of the field and describe key challenges to professionals, but also they provide detailed practical advice that will make this book a valuable asset for everyone involved in the development process.

Aaron Marcus, President, Aaron Marcus and Associates, Inc

Our products increasingly are finding their way around the world. Usable designs need to reflect the diversity of those global users if they are going to be successful, and not just the perspective coming from one lab in a corporate headquarters. Robert Schumacher’s Handbook of Global User Research is like a GPS system for navigating the complexities of that diversity. It is packed with an incredible amount of practical advice, useful tips, and warnings about potential disasters.

Arnie Lund, PhD, CUXP, Director, User Experience, Microsoft

Collectively, the authors bring decades and decades of hands-on experience to this book—and it shows. The Handbook of Global User Research offers a wealth of practical tips and advice you can readily rely on in your daily work. But it’s not just a list of do’s and don’ts: this book provides in-depth discussions and history of each topic covered. Anyone doing user research across borders should have a copy of HGUR on their shelf.

James Kalbach, User Experience Consultant, LexisNexis, author of “Designing Web Navigation

More about the authors

The Handbook of Global Research combines the knowledge and expertise of 53 contributors from 25 companies in 20 different countries.
All of them are competent, experienced and highly skilled professionals who have shared their insights and advice from their unique and diversified perspectives, in order to produce a guide that could be helpful to practitioners worldwide.