September, 2020

Global Benchmark: how delivery apps are adapting their service during the COVID-19 pandemic

COVID-19 has been a uniquely global challenge and food delivery apps have faced similar unprecedented circumstances.

In April/May, the UXalliance, led by our Colombian partners Usaria undertook a benchmark of 47 supermarket and restaurant delivery apps across Europe, the Americas, Africa, Asia and Australasia. The aim was to understand how Covid affected the user experience of the apps and wider services and identify some key lessons.

You can download the full report with the results here!