Serco ExperienceLab (formerly Serco Usability Services) has 40 years experience of providing user experience research to global clients. Based in London, we work across web, TV, mobile and gaming, right through to service delivery and customer communications. Founding partner of the UXalliance in 2005.
Our consultants come from diverse backgrounds and have a natural enthusiasm for new technologies, techniques and experiences. All are highly experienced at running large-scale global studies.
Our 2 versatile studios in central London offer a relaxing and professional space in which to conduct user experience research. Our dedicated studio team is available at all times to ensure your project runs smoothly.